Who we are
EAL Rustic Cabin Rentals, LLC (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect the personal data you provide when engaging with us via SMS messaging. Our website address is: http://cabinsofwolfpengap.com.
Information We Collect
When you communicate with us via SMS, we may collect the following information:
- Phone number: The phone number you provide to communicate with us via SMS.
- Reservation details: Information related to your booking or reservation, including dates, names, and booking IDs.
- Message content: The content of any SMS messages you send to us or we send to you.
How We Use Your Information
We use your personal information for the following purposes:
- To respond to your inquiries and communicate regarding your reservation.
- To send booking confirmations, reminders, updates, and other service-related messages.
- To provide customer support related to your stay or any bookings.
Obtaining Consent
By sending us an SMS message, or by submitting your phone number through our booking website or other means, you are providing us with consent to send you SMS communications. If you wish to receive marketing-related messages, we will request your express consent during the opt-in process.
Opt-Out Mechanism
You can opt-out of receiving future marketing-related SMS messages at any time. To stop receiving marketing messages, simply reply with “STOP” to any SMS message. You will receive a confirmation message that you have been unsubscribed.
Note: Opting out will not affect important reservation-related communications such as booking confirmations, check-in instructions, or other essential messages.
Who we share your data with
We will not sell or rent your personal information to third parties. However, we may share your data with trusted third-party service providers, such as our SMS platform, to facilitate communication. These third parties are obligated to protect your personal data and use it only for the purpose of assisting us in providing services to you.
Data Retention
We will retain your phone number and related information for the duration of your booking and any subsequent interactions. We will delete or anonymize your data once it is no longer necessary for our business purposes or upon your request.
What rights you have over your data
- Inquire about and update the personal data we hold about you.
- Request that we delete or correct any inaccuracies in your data.
- Withdraw consent to receive SMS messages at any time (excluding transactional messages related to your booking).
For any inquiries or requests regarding your personal data, please email us at info@cabinsofwolfpengap.com.
Security
We take reasonable steps to protect your personal data from unauthorized access, alteration, or disclosure. However, no data transmission over the internet is completely secure, so while we strive to protect your information, we cannot guarantee absolute security.
Terms of Service
These Terms of Service (“Terms”) govern your use of SMS communications and services provided by EAL Rustic Cabin Rentals (“we”, “us”, or “our”). By communicating with us via SMS or providing your phone number for booking purposes, you agree to these Terms.
1. Consent to Receive SMS Messages
By engaging with us via SMS, you consent to receiving text messages from EAL Rustic Cabin Rentals for purposes including, but not limited to:
- Booking confirmations
- Reservation reminders
- Check-in and check-out instructions
- Promotional offers (if you have opted in)
- Customer service or support
You agree to provide accurate and up-to-date information when sending or receiving SMS messages.
2. Opt-In and Opt-Out
- Opt-In: To receive marketing or promotional SMS messages, you must provide express consent (e.g., by opting in via a checkbox or responding “YES” to a confirmation message).
- Opt-Out: You may opt-out of receiving marketing-related messages at any time by replying “STOP” to any message. You will receive a confirmation of your opt-out.
Note: Opting out of marketing messages does not affect your receipt of transactional messages related to your reservation.
3. Message Frequency
We will send a reasonable number of SMS messages related to your reservation, including booking confirmations, reminders, and essential updates. If you opt in to promotional messages, you may receive messages about upcoming deals, new cabins, or other offers. Message frequency will vary based on your interactions.
4. Message Costs
Message and data rates may apply depending on your mobile carrier. By sending and receiving messages, you acknowledge and accept that you are responsible for any charges incurred through SMS communication.
5. Use of Third-Party SMS Providers
We may use third-party service providers to facilitate SMS communication with you. These providers are obligated to protect your data and are authorized only to use your information for the purpose of facilitating communication with you.